Refund and Return Policy: Instant Ice is satisfaction guaranteed. If you are unhappy or have an issue with the product, we will refund your credit card, send a check or replace the can. The return or refund must be initiated prior to the expiration date of the product. The product must be in like new condition for a return or refund. The expiration date can be found on the bottom of the can. On returned products, the customer may be responsible for shipping charges. Contact us directly at 1-800-321-9384 to initiate the return or refund.